Metric Pro is a system which measures Customers Feedbacks, it enables Service Managers with appropriate insights, which helps Service Managers to quickly address the gaps and increase Customer Satisfaction..
CUSTOMER INSIGHT DRIVES SUCCESS
Build customer loyalty - Listen to your customers feedback to remove their pain points and build upon your strengths.
Reduce churn - Real-time alerts notify key people within your organization whenever a customer has a poor experience.
Increase top-line growth - Everyone knows it's more expensive to get new customers than keep the ones you already have.
WHY METRIC PRO
Quantitative items such as Sales volume, Revenue, Time are easy to measure, improve.
Qualitative attributes (e.g. Customer Delight) are subjective, often misrepresented.
By measuring (quantifying) instances / occurrences, qualitative items can be improvised.
Systematic measures eliminate bias, perceptions and prejudice, this manage by facts.
ABOUT US
Our Consultants have advised Companies on Corporate Strategy.
Organization Development Intervention.
Change Management.
Sales & Distribution.
Retail and Online Business Operations.
Customer Experience Strategy and Social Media Operations.
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Imperatives
Quantitative items such as Sales volume, Revenue, Time are easy to measure, improve.
Qualitative attributes (e.g. Customer Delight) are subjective, often misrepresented.
By measuring (quantifying) instances / occurrences, qualitative items can be improvised.
Systematic measures eliminate bias, perceptions and prejudice, this manage by facts.
